Return & Refund

15-Day Returns and Refunds Policy

Returns

Any new and unused scooters/ebikes purchased from HX Scooter can be returned for a refund or exchange within the first 14-days warranty of delivery date. 15% Restocking Fees will apply, and buyer will be responsible for return shipping costs. Products being returned must meet the following conditions:

1. The products have not been used and arrive intact.
2. The return request is sent to us within 14 days of receipt via support@hxescooter.com.
3. The products are in their original packaging and are delivered to us with a return shipping label (provided by HX E Scooter after confirming the return request).

Please be aware that products returned to HX KIXIN without the provided return shipping label will be rejected at the customer’s cost. Products being returned for non-defective reasons will be charged a 15% restocking fee and the resulting shipping cost, duties, or tariffs will be at the customer’s cost.

For confirmed return requests, HX KIXIN will issue a refund as soon as the returned products are received. All refunds that are issued by HX Electric Scooter will be credited back to the original payment method used on your purchase. Please note that depending on your bank’s processing time that it could take additional business days for this to be reflected in your account.

Refunds

Customers asking for a refund should be aware that:

1. If a lower price is available on the HX ESCOOTER website or other websites due to promotional activities, HX SCOOTER may not refund the price difference.
2. HX KIXIN will not accept requests asking to refund the price difference because the customer failed (e.g., forgot to use / entered a wrong code) to use the provided coupon code before checkout.

*All discounts and promotions are available during promotional periods only.

Order cancellations

All orders can be canceled if the item/items ordered have not shipped yet. Customers will be charged an 8% processing fee for all canceled orders. Please go to “My Account” and find “Cancel Order” to submit the cancellation request, or you can also cancel the order by sending an email to support@HXESCOOTER.com.

Please note: Cancellation requests submitted through the website link or an email will have to be confirmed with a follow-up confirmation email. Please contact us at the above email if you did not receive the follow-up email. 

Wholesale HX Electric Scooters

HX Scooters work closely with over 480 importers / wholesalers to create a e-scooter that’s based specifically on local market’s unique proportions. Helping millions of scooter riders avoid record petrol charges and parking fees. Contact HX Scooter Team via support@hxescooter.com for your OEM/ODM order.

Local Pick Up HX E-Scooter

TNT / DPD will be used to deliver your HX electric scooter right to your door. But if you’re a wholesaler for a pallet or truckload, you can pickup at local warehouses on your own schedule.

How to-: 1. Contact us to get e-copy invoice.

Necessary information that customers need to provide: 

• Your name, phone number and email address.
• Which HX E-Scooter model and what wheel size. 

How to-: 2. Get an appointment from our colleagues in the warehouse.

• Appointment date & phone number.
• Pick up location.
• Payment before picking up .

Germany Warehouse Address:

teknihall Elektronik GmbH / Assar-Gabrielsson-Str. 11-13 63128 Dietzenbach, Germany
teknihall Elektronik GmbH / Halle B2 Alfred-Nobel Strasse 1 63128 Dietzenbach Germany

USA Warehouse Address:

16333 Pboebe Ave, La Mirada CA 90638, USA
19295 E walnut dr.N Industry 91748, USA